1. Introduction
Welcome to eBenef. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before engaging with our platform.

2. Definitions
“Company” refers to eBenef, a marketing company based in Bangladesh.

“Dealer” refers to an individual or entity registered with eBenef to promote and sell products/services on a commission basis.

“Sales Officer” refers to an individual registered with eBenef to promote and sell products/services on a commission basis.

“User” refers to any person visiting or using our website.

“Commission” refers to the payment received by Dealers and Sales Officers in return for their work.

3. Registration and Account
Dealers and Sales Officers must register with accurate and complete information.

eBenef reserves the right to approve or reject any registration.

Users are responsible for maintaining the confidentiality of their account information.

4. Commission and Payments
Dealers and Sales Officers earn commissions based on successful sales.

The commission structure will be determined and communicated by eBenef.

Payments will be processed as per the company’s payment schedule.

eBenef reserves the right to modify the commission structure at any time with prior notice.

5. Responsibilities of Dealers and Sales Officers
Promote eBenef’s products/services ethically and professionally.

Avoid fraudulent activities, misrepresentation, or false advertising.

Adhere to local laws and company guidelines while conducting sales activities.

6. Prohibited Activities
Engaging in fraudulent, misleading, or deceptive practices.

Using eBenef’s name, logo, or branding without permission.

Violating any applicable laws or regulations.

7. Termination
eBenef reserves the right to terminate any Dealer or Sales Officer’s account if they violate these terms.

Upon termination, any unpaid commission may be forfeited.

8. Limitation of Liability
eBenef is not responsible for any indirect or consequential losses resulting from the use of its platform.

The company’s liability is limited to the commission earned and payable to the respective Dealers and Sales Officers.

9. Modifications to Terms
eBenef may update these terms at any time. Continued use of the platform signifies acceptance of the updated terms.

10. Delivery or Shipping

Generally, we deliver in-stock products (excluding pre-orders) within Inside Dhaka – 5 days & Outside Dhaka – 10 days. In the event of natural disasters, unforeseen emergencies, or other unexpected situations, we contact the customer by phone to inform them about the delivery schedule.

We deliver across Bangladesh through Sundarban Courier Service (where their branches are available). Delivery charge (per packet from the courier): 150 BDT.

We also deliver across Bangladesh through Karatoa Courier Service (where their branches are available). Delivery charge (per packet/box/carton from the courier): 100 BDT.

We provide home delivery across Bangladesh through Steadfast or Pathao courier services.

Delivery Charge: The applicable charge will be based on the parcel’s weight, as determined by the courier service.

If any of customer wants to receive their delivery from our merchant, then the delivery charge is free.

11. After-Sales Service

Our after-sales and customer service team operates for 9 hours (from 10:00 AM to 6:00 PM, closed on Fridays) to provide assistance and support to customers. The primary focus is to ensure that customers receive the correct product as per their order and to address any complaints regarding the product or delivery. Necessary actions are taken based on the feedback received.

An initial response to complaints or comments is provided within 1 hour, and we are committed to offering a complete resolution within 2 working days.

After-sales and customer service are available from 10:00 AM to 6:00 PM (closed on Fridays) at ************* .

12. Governing Law
These terms shall be governed by the laws of Bangladesh.