The processing time for your refund depends on the type of refund and the payment method you used. The refund amount will be determined by covering the product price and shipping fees for your returned product.

Types of Refunds:

eBenef Ltd will process your refund according to the following types:

Refund from Returns:

Refunds are processed after the returned item is received at the warehouse and passes the Quality Check (QC).

Generally, refunds are issued through bKash, Nagad, or Rocket within 7 to 10 working days of returning the product.

To learn how to return a product or get a refund, please read our Product Return Policy (Valid Reasons for Product Return). For further assistance, call +8801878118821 between 10:00 AM and 6:00 PM (closed on Fridays).

The product must be unused.

The product must include the original tags, user manual, warranty card, free gifts, invoice, and accessories.

The product must be returned in its original and intact manufacturer packaging/box. If the product was delivered in eBenef Ltd ’s packaging/box, the same packaging/box must be returned.

It is important to mention the order number, courier serial number, and return tracking number for your returned product to avoid any inconvenience or delay in the return process.

When returning your product, please confirm by calling +8801878118821 between 10:00 AM and 6:00 PM (closed on Fridays).

Address: House No. 392, 4th Floor, Road No. 14, Savar DOHS, Dhaka-1340.

Phone: +8801878118821

Email: [email protected]